I am sitting in a conference room in the Hyatt Harborside in Boston amidst 100 or so titled folks from a few dozen Cerner client sites and from Cerner itself. Thus far, we've heard a bit about future state which is intended to leverage mobile technologies, i.e. iPad, not only for viewing, but for documenting too. It's interesting that the feedback from CMIOs in particular has more to do with current state and optimizing the EMR experience as it exists today. This brings me a jolt of pleasure since I generally assume the gadfly role when I attend these meetings. It had been my experience in the past that most clients were Kool-Aid addicts, but not today.
Workflows, documentation, orders, user interface, even the Mpage; all the usual suspects of discontent are being brought to Cerner leadership in full force. And I intend to share some of the preliminary results from the CIS User survey many of you performed with Cerner folks.
but neil, is there any indication that they will change their allocation of corporate resources to address even 1 issue?
ReplyDeleteI can tell you that I heard a lot of promises, but this is par for the course. Certainly, I have shared our detailed concerns, but have yet to see results.
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